ABSOLUTELY FLAWLESS: TERMS & CONDITIONS / BOOKING INFORMATION
It is important that you read and understand the terms and conditions that will apply to this contract before signing. If there is any term that you do not understand or do not wish to agree to, then please discuss it with us before signing.
You should pay particular attention to the sections: Securing the Booking of the event; Your Right to Change Your Mind (paragraphs A-F); Ending the contract; Limit on our Responsibility to you; the Coronavirus Cancellation Terms
Please scroll down for changes and additions to our terms and conditions in light of COVID-19 (Coronavirus Terms and Conditions)
OUR STANDARD TERMS AND CONDITIONS
Definitions
Absolutely Flawless/Us/We/Our: Absolutely Flawless Limited Company number 10170161 at info@absolutely-flawless.net
The Client: The recipient of the service and name listed on the booking form
Make-up Artist/Hair Stylist: Name on form
The Agreement: The contract that exists between the client and the hair or make-up artist for the agreed fee
The fee: The amount payable by the client to the hair or make-up artist for the services listed above
The event: Relates in principal to the date whereby the wedding takes place.
The party: Additional members of the party that require the service.
The services: The hair and make-up services we provide to you which are described in the quote
Deposit: The part of the fee that you pay at the time of booking to reserve dates and to pay for our costs in booking artists which is 30% of the total booking fee.
Trial: The trial run of the hair and/or make-up Services which takes place prior to the event.
Cooling-off Period: 14 days from the date that we confirm your booking, which entitles the client to a full refund.
Travel Costs: The part of the fee that describes any Mileage or Out of Area costs attributed to your booking.
Your enquiry
When enquiring for a personalised quote it is important that you include:
– Full name / Wedding Date / Wedding Time
– Address and Postcode needed on Wedding Day
– Address and Postcode needed on Trail Day [if needed]
– Bridal party details [what hair and/or makeup services are required and for
how many people]
Securing the booking of the event
Once you have sent your online enquiry form via the website, we will check our availability for your wedding date including any Travel Costs (if applicable) and send a full breakdown of the quote by email and text within 48 hours of your request (mon-fri). If enquiring at the weekend we will check availability on monday morning as all our artists will be busy performing weddings.
To check availability of a specific team member please specify the person you would prefer on your enquiry form then we will check if they are available for your wedding date first before enquiring to the rest of the team.
The quote will confirm the details you provided including the wedding date, time, your contact number and email address, your hair or make-up artists name, the location for the hair/makeup on the wedding day, and trial address if applicable. Quotes will be emailed to you directly along with a quote link texted to the mobile number provided.
The quote will show a full break down of how many people require hair and/or makeup; the total cost plus any Travel Costs (if any parking fees apply they are payable to the artist on the day by BACS or cash). For a full explanation of see [6. Travel Costs]
From the moment you receive your quote, it will be provisionally reserved for between 5 & 7 days [depending on peak nature] with the selected hair and/or makeup artist. If you need more time please contact Joanne by email at info@absolutely-flawless.net and we will see if the artist can reserve the date in their diary for longer.
Deposit(s) are required between 5 & 7 days of receiving your quote to secure your booking. If not booked between 5 & 7 days, your date and your designated hair and/or makeup artist will be released and can be offered to another client.
To make any amendments to the quote before booking please contact Joanne by email at info@absolutely-flawless.net
Please access your online quote using the login details provided on your quote email and text. Check all your details are correct and you are happy with the quote.
Tick the box provided to confirm that you have read and understand our terms & conditions as they are the basis of your contract with Absolutely Flawless.
All bookings have a 14 day cooling off period, if contact or services are required within 14 days of booking please tick the appropriate box before paying the Deposit via SagePay using the link provided.
Once your payment has been received a confirmation email will be sent to you to confirm your booking has been secured for your wedding date and hair/makeup artist. At this point there is a contract between us for us to provide the hair and/or make-up services to you for payment from you.
If you are unhappy with the hair or makeup Trial you have 7 days to confirm via email to Joanne at info@absolutely-flawless.net at which point you can either:
Cancel the booking and receive a refund of your deposit.
Carry on with your booking and request another Trial with same artist.
(This is payable)
Book a Trial with another artist. (This is payable)
Please note once trials are carried out the Trial payment is
non-refundable. (unless the work is deemed by Absolutely Flawless
to be sub-standard)
If you require a second Trial with the same artist or request a different
artist this will be payable in full, as an additional Trial, to the designated
artist in question.
Please Note:
There is a minimum booking requirement of £250 for Bride only services.
There is a £250 minimum booking for ‘single’ services [Hair OR makeup] Fri-Sun in the
peak wedding season months of May to September
Your Right to Change Your Mind (the Cooling-off Period)
You have the right to cancel the contract within 14 days without giving any reason. However, you do not have the right to cancel if you requested for us to start providing the Services during the Cooling-off Period and the Services are fully performed (i.e. the work is completed) during this period.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement using the contact details below:
by email to: info@absolutely-flawless.net
or
by post to:
Absolutely Flawless, 43 Manor Road, Woodley, Stockport, Cheshire SK61RT
[Mobile text messages or voicemails are not permitted]
To meet the 14-day Cooling-off Period deadline, it is sufficient if your communication is sent before the Cooling-off Period has expired.
We will not start providing our Services to you during the 14-day Cooling-off Period unless you ask us to. If you require any Services, or contact from your hair or make-up artist to begin before the 14-day Cooling-off Period is over you must tick the box provided in your online quote area when securing your booking.
When you make your deposit payment, you will be given the option to tick a box to request us to start providing Services ‘during’ the 14-day Cooling-off Period. By ticking the appropriate box, you acknowledge that you will lose your right to cancel this contract once the Services are fully performed (i.e. the Services are completed). If you do not tick the box, we will not be able
to start providing the Services to you until the 14-day Cooling-off Period
has expired.
If you cancel this contract in within the 14-day Cooling-off Period, we will reimburse all payments received from you unless you requested for us to start providing the Services during the Cooling-off Period, in which case you must pay us:
for the Services we provided up to the time you told us that you want to cancel this contract, which will be an amount consistent with the proportion of the Services performed up to that point; or
the full fee under this contract, if you lost your right to cancel this contract because the services were fully performed (i.e. we provided the Trial and the wedding day Services) during the cancellation period.
We will make the reimbursement without undue delay, and not later than 30 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for each transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
This does not affect the rights you have if there is something wrong with the Services.
Start of the services
Your artist or artists will contact you within 48hrs of the end of your 14-day Cooling-off Period (unless earlier contact is requested), to do the following:-
Introduce themselves by email providing their contact details for all future contact. Followed by a phone call 2 days later to introduce themselves and answer any initial questions.
Arrange any further details for your booking
Provide you with an estimated start and finish time for the hair/make-up
If you need the hair/makeup at an earlier or later time you must let the hair/makeup artist know at this stage. If notified at a later date it may not always be possible to amend due to other work commitments
Your hair/makeup artist will confirm that they will be in contact with you at 16 weeks before the wedding to arrange the Trial for around 10-8 weeks unless you have a specific date in mind that has been discussed with your hair/makeup artist.
If you do have a Trial date in mind please arrange this as soon as possible with your artist or artists as we cannot guarantee your artist will be available especially in peak season or at weekends.
If your artist or artists have not made contact within 5 working days of the end of the 14-day Cooling-off Period or initial 48 hours (depending on the option chosen upon on booking) please contact Joanne at Absolutely Flawless at info@absolutely-flawless.net
If you need to amend any details for the booking after the initial booking has been made; make additions or cancel part or the entire booking, this will need to be confirmed by email to your artist directly so they can make the relevant changes and confirm any additional charges that may apply. It may be possible to add extra people at a later date if timings permit but this is not guaranteed.
Some venues only permit brides to start getting ready at times not helpful for times required for hair & makeup services. This can mean starting early at one venue and moving to another venue halfway through a service. Where this is required; timings, logistics and any extra costs relating to mileage will have to be addressed before your deposit has been paid or as soon as contact is made with your artist.
Any cancellation part or full before 60 days of the main event no extra payments will be required.
From 60 days to the main event, if the booking needs to be reduced in numbers or cancelled entirely please note this may incur a payment as compensation for the net costs that we will incur as a result of your cancellation depending on when we are notified.
Please see [9. Ending the Contract / Cancellation].
Please make contact with your artist via her email or her phone as it is difficult for your artist to keep track of whattsapp or text messages.
Any messages sent at the weekend will be replied to on monday unless urgent due to the artist(s) working on weddings or bridal Trials during this time.
Payments
Your booking is secured upon payment of a deposit to Absolutely Flawless equivalent to 30% of the professional services requested; payable through our online booking system with a credit or debit card via SagePay, accessed in your secure online quote area.
Trials, final balances and any travel costs are payable by BACS direct to your artist(s), the banks details for which are available to you in each secure online quote area.
No cash payments are accepted for services except ‘on the day’ lashes requests and/or parking fees. Any payments for extra services ‘after’ your initial booking will need to be added to our booking system by your artist.
Any extra service requests past the point where you have ‘paid’ the final balance will need to be arranged directly with your artist(s) and paid by BACS to their bank account(s).
Any services requested but not paid for in advance will not be carried out.
The Deposit is payable within 7 days of receiving the quote and is non refundable (unless there is an issue with the service). If you need more time please contact Joanne at info@absolutely-flawless.net to see if your artist
can reserve for longer.
The Deposit is payable with a credit or debit card via SagePay on our booking system by logging in to your online quote using the username and password provided on your quote email(s) or quote text(s).
Trials (if applicable), final balances and any Travel Cost payments are to be paid direct to the artists bank account using BACS. The details for which are available and recorded in your secure booking area. If you have more than one artist you will need to login to your booking area for ‘each’ quote to access the artists bank details and pay the amounts due for each quote.
Use the provided BACS details to make a transaction via your online banking website / app
When you have completed this transaction, return to your Absolutely Flawless online booking area and tick the provided box to record the transaction and press the send button.
When Step (i) and (ii) are complete, this will issue a receipt of payment to you AND your artist and update your secure booking area.
The payment for your Trial(s) with any Travel Costs is payable upto 1 week before your Trial date. Failure to pay the fee within the stated time will result in the hair or makeup trial being cancelled if still not paid 2 days before the Trial date.
The payment for your Final Balance with any Travel Costs is payable upto 8 weeks before the wedding date. Failure to pay the fee within the stated time will result in the hair or makeup being cancelled and all Services not paid for not being provided.
For bookings made within 8 weeks of the main event; Deposits, Trial, Balance and any Travel Costs must be paid for in full at the time of booking.
In these circumstances, If a Trial takes place within this timeframe and you are not happy, Absolutely Flawless will refund your deposit, and artists will refund your balance payments if reported within 7 days of the Trial. Trial payments are non-refundable unless deemed to be sub-standard.
Travel Costs
Parking fees are payable on the day of the trial or wedding to your hair or makeup artist, where parking fees are applicable to the location. Please confirm with your selected hair and/or makeup artist prior to the wedding day. This can be done by BACS bank transfer, or cash on the day.
Mileage:
Mileage is charged from zero miles.
Mileage is calculated from the artist’s home address to the trial location and back to the artist’s home address, and then to the wedding day location and back to the artist’s home address.
Mileage is tiered to represent the fuel, time and associated costs needed to accommodate road travel across the Northwest and beyond and across various distances so you are only charged for your specific needs.
0-25 miles is 13p per mile
25-100 miles is 26p per mile
100+ miles is 39p per mile
Mileage is based on the ‘average price of fuel’ as of [Jan 2024] across the North West and will be revisited regularly, should prices at the pump change dramatically up or down, meaning a fair transparent price at the time of booking.
Once your booking is secured all travel costs will be locked for the duration of your booking unless you change venues or trial locations.
Early Start Fee
Weddings for which the ‘start’ of bridal services are required before 6.30am will be subject to a £20 ‘Early Start Fee’
Out of Area Fee
Wedding venue distances exceeding 50 miles ‘one way’ OR travel times over 90 minutes may incur an additional ‘Out of Area Fee’ of £40 depending on the North West location of available artist.
Distances exceeding 70 miles one way on the wedding day itself may include a discussion about providing pre-wedding night accommodation due to the very early start times & long drives required by our artists to ensure they arrive fresh to provide a professional service.
Travel payments timeline
Mileage for your Trials are payable with the Trial payment upto 1 week before the Trial
Mileage for your Wedding day will be due with the Balance payment upto 8 weeks before the wedding.
Trials
Trials are carried out at your location of choice, which you will have confirmed on the enquiry form. If you are not local it may be possible to arrange a Trial at one of the artist’s homes subject to availability.
The hair and/or makeup artist will contact you around 16 weeks before the wedding date to arrange your Trial for around 10-8 weeks before the wedding day, this is a good time as you will have any colour schemes, themes and styles of dresses decided so the hair or makeup can be styled accordingly.
If you have a specific date in mind for your Trial, or want a weekend date to fit in with a hen night or dress fitting please do get in contact with your hair and/or makeup artist as soon as you know the date (preferably as soon as you book). The artist(s) will endeavour to book you in for that date, however this cannot be guaranteed.
If you have more than one artist booked for a Trial and would like to book them for the same date, please contact all artists in a group email so they can coordinate their availability as it is not guaranteed they can both do the same date.
If you have to cancel or change the date or time of your Trial please inform your artist(s) as soon as possible. If your Trial is cancelled or changed twice you must pay for the cancelled Trial date plus a new Trial.
The new Trial will not be rebooked without payment in advance. This is because we lose potential bookings to other clients if dates are booked
out and therefore unavailable.
It is recommended for weddings that your bridesmaids, mother of the bride or guests have a Trial to ensure that you and they are happy before the wedding day to give you peace of mind, however it is not compulsory.
At your bridal Trial you will have a full consultation covering skin allergies, skin type and any concerns you have with your hair or skin, what products you currently use, your likes and dislikes including styles you have collected and any preferences. Before any treatment is carried out you and your selected hair or makeup artist will agree on styles of makeup/hair to be trialled before the treatment commences to ensure you are satisfied with the direction. Your artist will stay until you are happy with your final look.
It may be useful to show the makeup artist any makeup products you currently use, as the makeup artist will go through these details as part of the consultation to have an understanding of what you currently wear and feel comfortable in.
For the hair Trial please have ready any hair accessories, veils you wish to wear or hairpieces to be added to the style. Please have any hair extensions pre-cut and styled so they are ready to clip in. Charges apply see [15. Application of Hair Extensions]
In preparation for your Trial you may like to collect any pictures of makeup/hair you like on Pinterest or bridal magazines to show your hair or makeup artist at the Trial. This is optional as your hair or makeup artist will also show you mood boards as part of the consultation to gain an understanding how you envisage your bridal style to be.
Please Note: Artists can only style the hair or makeup based on their professional assessment of each client’s individual circumstances. Styling based on supplied images of models in magazines and social media are a starting point only. Differences in skin tone, age, complexion or hair texture, thickness will determine the viability and creativity of the final look. Images sourced from photoshoots where styles only have to last a few hours are not always suitable for brides. Professional bridal hair & makeup has to remain in place all day and well into the night and will determine any final look.
Please make the makeup artist aware if you are going to have a tan or lash extensions on the day, so they can account for this at the Trial as this will change the look of the makeup. It is always recommended to have the tan applied pre Trial if you are going to have it on the wedding/event day so the foundation can be matched.
It is advised to have your hair Trial after you have had your hair cut and coloured, so the hair can be styled and look the same way at the Trial, as it will be on the wedding day.
At the end of Trial once the chosen look has been created, you will be asked to confirm if you are happy with the final look, If you are unhappy with any aspects of the look please let us know during the Trial so it can be rectified at that point. We will stay as long as it takes to ensure you are happy with the final look.
If after the trial you are not happy you have 7 days to contact Absolutely Flawless to register your concern, cancel your booking and receive your deposit money back. Alternatively you can book another Trial with the same artist or request a Trial with a different artist, both alternatives are payable.
email Joanne at info@absolutely-flawless.net
TRIAL AVAILABILITY
Our artist/stylists will make contact to book your trial at around 16 weeks before your wedding. If we diarise a trial date which is subsequently cancelled by yourself on 2 separate occasions, The 2nd cancelled trial date will be payable in full. Any subsequent trials are payable. In addition, we will not be held responsible if a 3rd attempt cannot be accommodated due to availability.
If your artist/stylist cannot accommodate a new date due to availability
they will offer a telephone consultation. If a telephone consultation cannot
be arranged then we will carry out the service on the wedding day. No compensation will be given if the created look is not as desired due to it
not being trialed beforehand (unless the service is deemed to be sub-standard).
IF NO TRIAL BEFORE WEDDING
We are happy to carry out the hair or makeup service just on the wedding day without a Trial, however we cannot guarantee a ‘specific’ look you may have in mind as a trial has not been carried out. No compensation will be given unless the service is deemed to be substandard.
At the Trial you will be asked if you are happy for a before and after picture to be taken, this may be used on our social media sites and website to show prospective clients the hair or makeup artists work, you are not obligated to agree to this, it is entirely your choice. Pictures may need to be taken to guide the hair or makeup artist as a reference to the look on the day however these will not be used on any social media unless permission is given.
We may ask you to provide the names of any other wedding suppliers connected to your wedding day to help us share their services on our social media channels. Similarly, if agreed, providing your own social media @handles means we can share your wedding morning images should they be used in a post. You are not obliged to provide either.
Please allow at least 1.5 hours for the hair Trial and 1.5 hours for the makeup Trial for the bride, and 1 hour per service for bridesmaid/mothers/others. Please note, if trying multiple styles it can take longer, so please make sure you reserve enough time in your day for any adjustments.
Wedding day
Once we have agreed all the details for the wedding at trial stage our next communication will be 1 week before the wedding to confirm all the final details in case of any last minutes changes to locations or times.
We will then be with you promptly at the agreed time on the wedding day. We will arrive at the time stated on the form unless changes to the start time have been agreed between us.
We will need an area of natural light if possible to do the bridal makeup, if this is not possible we will endeavour to bring our own lighting.
For hair styling we will need plug sockets for appliances.
As a guide we would request from the start time for 1 person to be available for hair or makeup every 45 minutes to ensure we keep to timescales given on the booking form.
We recommend the following as a schedule for hair and makeup:-
The bridal party members getting the bride in to her dress go first so when finished they can get ready and are free to help the bride in to her dress after her hair and makeup.
The bride would have her hair & makeup somewhere in the middle of the running order so she can get into her dress with no last minute rushes.
Anyone who can slip their dresses on easily and not involved in getting the bride ready to go last, this would usually be younger bridesmaids or mothers.
TIMINGS
On the wedding day we usually aim to finish 1 hour before the time of the wedding, or 30 minutes if at the wedding venue. If you feel you need more time to get ready or get to the venue please inform us at the time of booking. After initial timings are agreed we cannot guarantee we will be able to amend the finish time due to other commitments.
For a running order for hair or makeup you can have hair or makeup done first as long as after the makeup is done you do not need to wash the hair.
If you need to eat or drink after the makeup is completed a top up will be done at the end of the treatment.
Please confirm to your hair or makeup artist before they leave on the wedding day that you are happy with your hair and makeup so they can make any necessary adjustments. If dissatisfied ‘after’ your artist has left no compensation will be given.
If you have any issues with your hair and makeup booking please feel free to contact your artist by email or Joanne by email at info@absolutely-flawless.net.
If due to unforeseen circumstances another Absolutely Flawless artist carries out the wedding service on the day using trial notes and pictures from your original artist, we will endeavour to replicate the look as close as possible but cannot guarantee an exact match. In these circumstances we will not be held responsible and no compensation will be offered [unless the work is deemed to be sub-standard].
The hair and/or makeup artist reserves the right to refuse service to the client or members of the party for, but not limited to, abusive and threatening behaviour, health and safety concerns related to public health risks.
Ending the Contract
You may cancel your booking with us at any time by email even if we are not at fault and you are outside the 14-day Cooling-off Period. However, please note the following cancellation terms:
The Deposit is non-refundable [see exceptions 5b, 9g]. The Deposit pays for our costs in arranging your booking, communicating with you to discuss your requirements, and communicating with our artists to reserve the booking with them and inform them of your requirements. It also reserves the booked date, time and artist(s) exclusively for your date. In which time our artist(s) are not available for other clients to book, and we cannot offer Services to any other client using the chosen artist(s) on that date.
Any Trial(s) and Final Balance payments, will need to be paid for, or refunded to you based on the sliding scale below. Trials carried out are non-refundable.
Cancellations 20 days or less before the wedding/event,
100% is payable by you, or 0% refunded to you if you have paid in full
Cancellations 21-40 days before the wedding/event
75% is payable by you or 25% refunded to you if you have paid in full
Cancellations 41-60 days before the wedding/event
50% is payable by you or 50% refunded to you if you have paid in full
Any cancellations between booking and 61 days before the wedding;
Trails not carried out will be refunded to you if you have paid in full.
Trials carried out are non-refundable
Final balances will be refunded to you if you have paid in full
The Deposit is non refundable
Any cancellation of a wedding booking that has already been postponed(whether a new date has been secured or not), our normal cancellation terms will apply.
Cancellations by the hair or makeup artist due to circumstances including, but not limited to, problems rendering the hair or makeup artists incapable of their obligations: the hair or makeup artist will endeavour to carry out the following:
Find a suitable replacement where possible
If a replacement is not possible a refund of the Trial and final balance will be given to the client by the artist. Any deposit will be refunded by Absolutely Flawless.
Cancellations by the client after Trial stage, due to dissatisfaction with the Services provided: the Deposit payment will be refunded if notified within 7 days after the Trial date via email to info@absolutely-flawless.netafter this time no refund will be given. Trial payments are non-refundable once the
Trial has been carried out unless the work is deemed to be sub-standard.
Any refunds due will be paid within 30 days of cancellation.
Events outside our control
We are not responsible for delays to provision of Services by events outside our control. If such a delay occurs we will contact you as soon as possible and we will take steps to minimise the impact of the delay.
Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Services you have paid for but not received.
In these circumstances the Deposit is non-refundable.
If the bride or bridal party is delayed from attending the event due to unforeseen circumstances, we will try our best to still have you ready on time however this cannot be guaranteed. If we cannot carry out the service due to the bridal party delay no refund will be given
Amendments to bookings
You may be able to add extra bridal party members ‘after’ securing your initial booking is secured. You must check with your hair and/or makeup artist if they have the time to accommodate this, it is possible the hair or makeup artist has other booking commitments for that date after the original booking/timings were agreed.
Any payments for extra services added after your original booking up to and including the day of your wedding must be made by BACS using the details provided on the online quote area on our booking system. Any extra services requested must be paid in advance by BACS before they will be carried out.
If you want to make changes to the original time of your booking please contact your hair or makeup artist to confirm if this is possible as it may not be acheivable after the original booking has been agreed if the hair or makeup artist has other bookings on your wedding day.
If you need to amend the location for your trial or on the wedding day please contact the hair and/or makeup artist as soon as you can to ensure she is still able to attend the new location, travel expenses may be applicable if the location is further in distance.
If you amend your booking to reduce the number of services any time up to 61 days before your wedding then we will amend your final balance to reflect the reduced numbers.
If you amend your booking to reduce the number of services and it falls within our cancellation terms period, then please note that the cancellation charges will apply to the element of the booking relating to the cancelled members of the party. See (9.c Ending the Contract – Cancellations)
Any reduction in Services ‘post’ booking are capped at a final balance
of £100.
Postponements
If you need to postpone the wedding to a later date (but no date is planned) please let us know as soon as possible. then we will discuss with you and enable you to:
Rebook within 6 months of the date you inform us of your intention to postpone.
Have the new wedding date within 12 months of the date you rebook. This effectively gives you 18 months breathing room to change your plans.
If you decide to postpone;
Up to 61 days before your wedding date any monies paid from trials
(not undertaken) and balances will be refunded to you. Deposits will
be held against your future booking.
From 60 days of your wedding date our usual cancellation terms
will apply.
In circumstances 12.b (i) & (ii) we will keep your booking details on our system until we hear back from you in the timescales described. In both circumstances if you wish to keep the same artist/stylist for your new wedding date (when supplied) you will need to;
Check with your artist/stylist prior to confirming any new date as their availability cannot be guaranteed. If this is not possible;
We will try to allocate a different artist/stylist from our team, transferring any consultation notes and pictures from your original artist/stylist. Any requested new trials will need to be paid.
If no artists/stylists in our team are available then the booking will be cancelled. Deposits are non-refundable.
Please note if you inform us of a postponement 60 days or less before the day of your wedding our usual cancellation terms will apply due to us not being able to fill your date with another booking at such short notice.
If you need to postpone the wedding to a later date (and have a date in mind) please check with your artist/stylist first as their availability cannot be guaranteed.
If this is not possible;
We will try to allocate a different artist/stylist from our team, transferring any consultation notes and pictures from your original artist/stylist. Any requested new trials will need to be paid.
If no artists/stylists in our team are available then;
If informed upto 61 days before your wedding your artist/stylist(s)
will refund any trial payments (not undertaken) and any final balances already paid. Deposits are non-refundable.
If informed from 60 days before your wedding our usual cancellation terms will apply.
Minor Changes
We may make minor changes to the booking to reflect changes in relevant laws and regulatory requirements and we will inform you if this is required. Or we may make minor adjustments and improvements to our services which will not affect your enjoyment of them. If significant changes are required we will contact you to explain and discuss this with you.
Access to Your Property
If you do not allow us access to the agreed property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract
Makeup Brands
We use many different brands of makeup which we have hand selected over the years to give the best results for each skin type, brands include, Charlotte Tilbury, Chanel, Georgio Armani, Dior, Smash Box, Bare Minerals, Illamasqua, MAC, Nars and Art Deco used on “Dancing on ice” for its water-proof and HD ready properties.
If you have a sensitive skin we have a range of products that will help to calm a sensitized skin and primers than neutralize redness. Please do let us know at consultation stage. You can also use some of your own products if you feel more comfortable for any reason, however, we can’t be responsible for any reactions or dissatisfaction due to the quality of product provided.
We also have an extensive range of concealers to cover any imperfections on your wedding/event day.
The makeup is designed to last the whole day and night through and the
only item that may need topping up, will be the lipstick/gloss due to eating
a drinking.
Your chosen lipstick can be purchased or your artist will provide you with a little of the lipstick in a pot with a lip brush, or you can use one of your own if you prefer.
ADDITIONAL SERVICES
Lashes
Lashes are payable extra to our makeup service, Our standard lashes we
use are natural looking to enhance your makeup to give natural length and fullness and are £10.
Premium lashes which are fuller and give a bolder look can be purchased by contacting your artist who will update your online booking. Prices start from £10 upwards depending on style.
Hair Extensions Application
Hair extensions can be applied at the Trial and/or wedding day for £10 providing they have been cut and styled either yourself or your hairdresser prior to the appointment.
VIP Bridal Hair and Makeup Service
The VIP service starts from the time of your ceremony, and lasts for the amount of time you have requested.
1hr – includes touch ups for the bride and bridal party only.
4hrs or 8hrs – includes a full hair and/or makeup re-style for the bride only. Plus touch-ups for any wedding party members or guests.
Allergies/Sensitivities
The client shall inform the hair or makeup artist of any issues that may affect the use of any equipment or products. This includes but is not limited to sensitivities, allergies and medical conditions.
Unless we have been negligent, Absolutely Flawless or the hair or makeup artist cannot be held liable for any losses that are incurred due to the client’s failure to inform them of any known condition.
Data Protection
All personal data is processed in accordance with our Privacy Policy available on our website.
End of the contract
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
Limit on our responsibility to you
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury caused by us) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any losses that:
were not foreseeable to you and us when the contract was formed;
were not caused by any breach on our part;
business losses; and
losses to non-consumers.
Third party rights
No one other than a party to this contract has any right to enforce any term of this contract.
Right to refuse to work
Any artist(s) has the right to refuse to work where their personal safety is put at an unacceptable risk. If an artist feels the conditions are met for an unacceptable risk to health, the client will be given the chance to rectify whilst the artist waits outside, If conditions are still not acceptable then artist will leave. No compensation will be offered.
If your situation isn’t covered by the above, we will deal with your circumstances
fairly on a case by case basis.
We reserve the right to make reasonable changes to these terms as public health and safety and business needs may require during the continued Coronavirus health risk and its impact.
CHANGES TO OUR TERMS AND CONDITIONS IN LIGHT
OF THE CONTINUED CORONAVIRUS SAFETY RISK – JAN 2023
The following Coronavirus terms and conditions apply to the contract and are a result of extensive risk assessment analysis for the ‘mobile’ hair and beauty sector. If there is a conflict between these new Coronavirus Terms and Conditions and our standard terms and conditions (see above), in the specific circumstances described, the Coronavirus Terms and Conditions will apply.
Absolutely Flawless are adhering to current government health guidelines and if announcements are made that affect our sector in the coming weeks/months then
we reserve the right to change the terms below to ensure both ‘your’ and ‘our team’s’ safety.
The symptoms of COVID-19 and other respiratory infections are very similar, so it is not possible to tell if you have COVID-19, flu or another infection based on symptoms alone. Most people with COVID-19 will have a relatively mild illness, especially if they have been vaccinated.
Symptoms of COVID-19, flu and common respiratory infections include:
- Continuous cough
- High temperature, fever or chills
- Loss of, or change in, your normal sense of taste or smell
- Shortness of breath
- Unexplained tiredness, lack of energy
- Muscle aches or pains that are not due to exercise
- Not wanting to eat or not feeling hungry
- Headache that is unusual or longer lasting than usual
- Sore throat, stuffy or runny nose
- Diarrhoea, feeling sick or being sick
and any additional symptoms added to this list by Government advice.
Coronavirus Postponements
If you postpone your booking because you are prevented from attending the wedding due to Coronavirus Illness within 10 days of your booking then our normal cancellation terms and conditions will apply.
If your Trialis postponed because:
You/your bridal party or the artist are prevented from attending due to:
Coronavirus Illness within 10 days of your trial booking
We would use our reasonable endeavours to rebook your trial as soon
as possible. If you do not have time to rebook a new Trial, we would carry
out the following:
We would offer an in-depth consultation via a video app to discuss styles
and preferences. 50% of the Trial fee would be payable by you or
refunded to you if already fully paid.
If neither trial can be accommodated then the Trial fee would be
refunded to you if already fully paid.
Coronavirus Cancellations
If you cancel your booking because you or a bridal party member are prevented from attending the wedding due to Coronavirus Illness within
10 days of your booking then our normal cancellation terms and conditions will apply.
If you (the bride) cancels a booking that has previously been postponed
between 2020/2021 due to Covid where a new wedding date ‘has’ been
supplied and is an active booking again:
50% of your original balance will be retained by your artist(s) or
owed to your artist(s) if not paid.
If your artist has to cancel your booking due to a positive Coronavirus test
within 10 days of your wedding date.
Then we will:
Use our reasonable endeavours to find a suitable replacement artist from
our team for you where possible.
If finding a suitable replacement artist is not possible we will refund
the following:
Any final balances of the fee paid to your artist for the wedding
date booking.
Your Deposit. No further compensation will be offered.
What you can expect from us
IF within 10 days of your trial and/or wedding your artist presents with any Coronavirus symptoms and subsequently tests positive for Covid:-
If before your Trial, your artist/stylist will endeavour to re-schedule your trial to the earliest date available. If there is no time to reschedule a new trial date we can offer an online consultation for 50% of the trial cost. If neither trial can be accommodated then you will receive a refund of the trial cost if paid.
If before your wedding we will use our reasonable endeavours to find a suitable replacement for you from our team. However, if this is not possible a refund of your Deposit, Trial & Final Balance will be given. No further compensation with be offered.
Full instructions on how the bride and bridal party treatment will take place; what you can expect from your artist(s) and what the artist(s) expect of the bride/client(s) in preparation for their arrival can be found on our website at Absolutely-Flawless.net. Including but not limited to:
Our artist will give the you an opportunity to decide whether you
would feel more comfortable with the artist wearing a Type II facemask throughout your appointment.
If suffering from a cold or cough you (the client) will be encouraged to wear
a face covering or mask when having hair styled, then when doing ‘eye makeup’ for makeup service.
Makeup artists and hair stylists will be ensuring they wash hands and sanitise regularly between each treatment and client.
All equipment and products used to carry out your treatment will be sanitised before and after each use and in between each client with products conforming to BS EN standards. With deep cleans of all equipment at the
end of each day.
All Absolutely Flawless artists have completed the Barbicide Safety Certificate which outlines our commitment to infection control. Absolutely Flawless has also conducted an extensive Risk Assessment for our business which forms the basis of our Covid Secure status.
Timings will be adjusted to allow for extra time to clean equipment/surfaces and to include clean air breaks for artist/stylist when they require them.
If another artist carries out the Services on the wedding day using trial notes and pictures from your original artist, we will endeavour to replicate the look as close as possible but cannot guarantee an exact match. In these circumstances we will not be held responsible and no compensation will
be offered unless the Services are obviously sub-standard.
What we require from you
If you/your bridal party are affected by the Coronavirus within less than
10 days of your wedding booking
You are required to make contact with your artist anytime between 10 days up to your wedding day if you or any member of your bridal party present with symptoms and subsequently test positive for Coronavirus.
If by the wedding day:
you ‘the bride’ are still within the advised 10 day coronavirus isolation period, we will not be able to carry out the booking, it will be deemed a cancellation and our normal cancellation terms and conditions will apply.
If a bridal party member is still within their advised 10 day coronavirus isolation period, then that person must be excluded from the booking.
That part of the booking will be deemed a cancellation and our normal cancellation terms and conditions will apply for that person.
On the run up to your trail and/or wedding:-
If the bride or bridal party presents with symptoms and subsequently tests positive for Coronavirus within 10 days of your Trial, your artist/stylist will endeavour to re-schedule your trial to the earliest date available. If there is no time to reschedule a trial then an online video consultation can be provided at 50% of the normal trial cost. If neither trial can be accommodated then you will receive a refund of the trial cost.
If the bride or bridal party presents with symptoms and subsequently tests positive for Coronavirus within 10 days of your wedding then we will carry out the service if it is a bridal party member and that person is not Our normal cancellation terms would apply for the bride or bridal party.
Whichever room is allocated for the treatment, please ensure that the surfaces have been wiped down with anti-bacterial spray and the room clear of any unnecessary items or obstructions and the room is well ventilated.
