Terms & Conditions / Booking Information - Absolutely Flawless
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Terms & Conditions / Booking Information

Definitions

The Client: The recipient of the service and name listed on the booking form
Make-up Artist/Hair Stylist: Name on form
The Agreement: The contract that exists between the client and the hair or make-up artist for the agreed fee
The fee: The amount payable by the client to the hair or make-up artist for the services listed above
The event: Relates in principal to the date whereby the wedding takes place.
The party: Additional members of the party that require the service.

Securing the booking of the event

Once you have sent your initial enquiry, we will check our availability for your wedding date including any extra mileage costs if applicable and send full breakdown of the quote by email within 24 hours of your request. The quote will confirm the details provided including the wedding date, time, your contact number and email address, your hair or make-up artists name, the location for the hair/makeup on the wedding day, and trial address if applicable.

The quote will also show a full break down of how many people require hair or make-up including the total cost plus any discounts applied and travel expenses if applicable (please advise if any parking fees apply as these are also payable to the team member on the wedding day).

Your booking has been provisionally reserved at this point with the selected hair or makeup artist for 14 days only. From receipt of the quote there are 14 days to send the deposit payment to secure your wedding date with your designated hair or make-up artist, if not booked by this date, the date will be released and can be offered to another client.

To book your bridal hair or makeup artist for your wedding day a *non refundable deposit is payable via our online booking system all major bank and credit cards are accepted via the Worldpay payment portal.

*Please note deposits are only refundable if you are unhappy with the hair or makeup and confirm this via email to joanne@absolutely-flawless.net within 7 days of your bridal trial and no alternative resolution can be found ie. 2nd complimentary trial with the same hair or makeup artist or 2nd trial with another hair or makeup artist if available.

Deposits are 25% of the total booking.

Please check all details on the quote are correct and you are happy with the quote before paying the deposit amount.

Once your payment has been received a confirmation email will be sent to you to confirm your booking has been secured for your wedding date and team member.

The team member will then contact you directly by email within 48 hours from when the deposit is paid, to do the following:-

  • Introduce themselves
  • Arrange any further details for your booking
  • Provide you with an estimated start and finish time for the hair/make-up (please note if you need the hair/makeup early or later please let the team member know at this stage as if notified at a later date it may not always be possible to amend due to other work commitments
  • Your hair/makeup artist will confirm that they will be in contact with you at 8-10 weeks before the wedding to arrange the trial unless you have a specific date in mind.

If the team member has not made contact with in 5 working days please contact Joanne at Absolutely Flawless directly on joanne@absolutely-flawless.net

If you need to amend any details for the booking after the initial booking has been made, to add or cancel part or the entire booking this will need to be confirmed in writing to your team member directly so they can make the relevant changes, it may be possible to add extra people at a later date if time permits but is not guaranteed.

If the booking needs to be reduced in numbers or cancelled entirely please note this may incur a cancellation fee depending on when we are notified. Please see below for cancellation terms.

Hair and Make-up Team

To check availability of a specific team member please specify the person you would prefer on your enquiry form then we will check if they are available for your wedding date first before enquiring to the rest of the team, you will then receive a full breakdown of the quote within 24 hours of your initial enquiry.

Payments

All Payments are payable via your online booking by debit or credit card using the Worldpay system, just to confirm no fees for using credit or debit cards will apply.

The deposit payment is payable within 14 days of receiving the quote.

All deposits are payable directly to Joanne Pearson via Worldpay.

Trial (if applicable) and final payments are payable to your selected hair or makeup artist, also payable through the online booking system using Worldpay.

The trial payment is non refundable and payable at least 1 week before the trial date, this is payable to the team member you have booked with.

The final balance is payable 8 weeks before the wedding date to the team member you have booked with. Failure to pay the fee within the stated time will result in the hair or makeup being cancelled.

Parking fees are payable on the day of the wedding to your hair or makeup artist, where parking fees are applicable to the location. Please confirm with your selected hair or makeup artist prior to the wedding day.

Cancellations

Cancellations can be done at any point in writing however the following charges will occur based on when the part or full booking is cancelled.

  • Cancellations up to 14 days before the wedding/event, 100% of the total cost is payable.
  • Cancellations 15-28 days before the wedding/event 75% of the total cost is payable.
  • Cancellations 29-45 days before the wedding/event 50% of the total cost is payable.
  • Cancellations 46-59 days before the wedding/event 25% of the total cost is payable.

Reduction in part of the booking will be payable (please refer to the above cancellation fees for details)

Cancellations by the hair or makeup artist due to circumstances including, but not limited to, problems rendering the hair or makeup artists incapable of their obligations the hair or makeup artist will endeavor to find a suitable replacement however if this is not possible a full refund will be given to the client. No further compensation will be offered.

Cancellations by the client after trial stage, due to dissatisfaction of the service provided, the deposit payment will be refunded if notified within 7 days of the trial date via email to Joanne@absolutely-flawless.net after this time no refund will be given.

Trial payments are non refundable once carried out.

Amendments to bookings

You may be able to add extra people to the booking at a later date, however you will need to check with your hair or makeup artist if they have the time to accommodate this as it is possible the hair or makeup artist after the original booking was agreed, has other bookings for that day before or after your wedding.

If you want to make changes to the original time on the booking form please contact your hair or makeup artist to confirm if this is possible as it may not be possible after the original booking has been agreed if the hair or makeup artist has other bookings on your wedding day.

If you want to amend the location for your trial or on the wedding day please contact the hair or makeup artist as soon as you can to ensure she is still able to attend the new location, travel expenses may be applicable if the location is further in distance.

If you need to postpone the wedding to a later date and your notification of cancellation falls within the timescales of our cancellation terms, please note cancellation fees will be applicable.

Travel / Expenses

The first 50 miles of the whole booking including trial and wedding day location are complimentary and free of charge with travel expenses being charged thereafter at 45 pence per mile for all subsequent miles travelled.

Parking fees are chargeable for all bookings that do not provide free parking please confirm any parking fees at the time of booking. These are payable to your hair/makeup artist on the event day.

Makeup Brands

We use many different brands of make-up which we have hand selected over the years to give the best results for each skin type, brands include, M.A.C, Bobbi Brown, Dior, Smash Box, Bare Minerals, Benefit and Art Deco used on “Dancing on ice” for its water-proof and HD ready properties.

If you have a sensitive skin we have a range of products that will help to calm a sensitized skin and primers than neutralize redness.

We also have an extensive range of concealers so do worry if you get that dreaded spot on your wedding/event day as it will disappear in a flash.

The makeup is designed to last the whole day and night through and the only item that may need topping up, will be the lipstick/gloss due to eating a drinking.

Your chosen lipstick can be purchased from you makeup artist or they will provide you with a little of the lipstick in a pot with a lip brush, or you can use one of your own if you prefer.

Allergies/Sensitivities

The client shall inform the hair or makeup artist of any issues that may affect the use of any equipment or products.  This includes but is not limited to sensitivities, allergies and medical conditions.

The hair or makeup artist cannot be held liable for any losses that are incurred due to the client’s failure to inform them of any know condition.

Trials

Trials are carried at your location of choice, which you have confirmed on the enquiry form.

Trial payments are payable 1 week before the trial to ensure all funds are secured before the trial day unless your hair or makeup artist are happy to accept payment on the trial date.

The hair or makeup artist will usually contact you around 8-10 weeks before the wedding date to arrange the trial as this is a good time as you will have any colour schemes, themes and styles of dresses decided so the hair or makeup can be styled accordingly.

If however you would like your trial before this date to fit in with e.g. a hen night or dress fitting please do get in contact with your hair or makeup artist as soon as you know the date you have in mind and they will endeavor to book you in for that date, however this cannot be guaranteed.

It is recommended for weddings that your bridesmaids, Mother of the bride or guests have a trial to ensure that you and they are fully happy before the day to give you peace of mind however it is not compulsory as some brides are happy to have the hair or makeup for their wedding party just on the wedding/event day.

At the trial you will have a full consultation covering skin allergies, skin type and any concerns you have with your hair or skin, what products you currently use, your likes and dislikes including styles you have collected and any preferences. Before any treatment you and your selected hair or makeup artist will agree on styles of makeup/hair to be trialed before the treatment commences to ensure you are entirely happy.

It may be useful to show the makeup artist any makeup products you currently use, as the makeup artist will go through these details as part of the consultation to have an understanding of what you currently wear and feel comfortable in. For the hair trial please have ready any hair accessories, veils you wish to wear or hairpieces to be added to the style.

In preparation for your trial you may like to collect any pictures of makeup/hair you like on pintrest or bridal magazines to show your hair or makeup artist at the trial. This is optional as your hair or makeup artist will gain an understanding from the initial consultation how you would like the hair or makeup to be styled.

Please can you also advise the makeup artist if possible, if you are going to have a tan or lash extensions on the day so they can account for this at the trial as this will change the look of the makeup, it is always recommended to come with the tan applied if you are going to have it on the wedding/event day so the foundation can be matched although this can be matched again on the event day if not possible at trial stage.

It is also advised to have your hair trial after you have had your hair cut and coloured, so the hair can be styled and look the same way at the trial as it will be on the wedding day.

At the end of trial once the chosen look has been created, you will be asked to confirm you are happy with the final look, If you are unhappy with any aspects of the look please do let us know during the trial so it can be rectified at trial stage as we will stay as long as it takes to ensure you are happy with the final look.

Please note trial payments are non refundable however if you are unhappy after the trial your deposit payment can be refunded if no other alternative solution can be found ie 2nd comlimentary trial with the same hair or makeup artist or an alternative hair or makeup artist if available. Please contact via email Joanne@absolutely-flawless.net within 7 days of the trial as after this time complimentary trials or refunds will not be offered.

At the trial you will also be asked if you are happy for a before and after picture to be taken, this may be used on social media sites and website to show prospective clients the hair or makeup artists work, you are not obligated to agreed to this it is entirely your choice. Pictures may need to be taken to guide the hair or makeup artist as a reference to the look on the day however these will not be used on any social media unless permission is given.

Please allow at least 1-1.5 hours for the hair or makeup trial for weddings/events and 1 hour for bridesmaid/mothers/others trials.

Wedding day

Once we have agreed all the details for the wedding at trial stage our next communication will be on our arrival on the wedding day. We will arrive at the time stated on the form unless changes have been made to the start time.

We will need an area of natural light if possible to do the bridal makeup, if this is not possible we will endeavor to bring our own lighting. For hair we will also need plug sockets for appliances.

As a guide we would request from the start time for 1 person to be available for hair or makeup every 45 minutes to ensure we keep to timescales given on the booking form.

If due to unforeseen circumstances from the bridal party the hair or makeup is delayed we will try our best to still have you ready on time however this cannot be guaranteed.

We recommend the following as a schedule for hair and makeup:- the bridal party members getting the bride in to her dress go first so they can go and get their dresses on so they are ready to help the bride in to her dress after her hair and makeup. The bride would then have hair and makeup somewhere in the middle so not first or last. Anyone who can slip their dresses on easily and not involved in getting the bride ready to go last.

Regarding timings for the wedding day we usually aim to finish 1 hour before the time of the wedding. If you feel you need more time than this to get ready and get to the venue please inform us at the time of booking, as we cannot guarantee after the initial booking that we will be able to amend the finish time due to other commitments.

For a running order for hair or makeup you can have hair or makeup done first as long as after the makeup is done you do not need to wash the hair.

If you need to eat or drink after the makeup is done a top up of makeup will be done at the end of the treatment.

Please confirm to your hair or makeup artist before they leave on the wedding day that you are happy with your hair and makeup so they can make any necessary adjustments. As no compensation will be offered after this time.

If you have any issues with your hair and makeup booking please feel free to contact joanne@absolutely-flawless.net or if you have booked a team member please contact them directly.

The hair or makeup artist reserves the right to refuse service to the client or members the party for, but not limited to, abusive and threatening behavior

By financially securing your deposit you accept these terms of contract

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